Refund and Returns Policy

 Returns & Exchanges

• We want you to be happy with your purchase. Since our products are handcrafted, slight variations in color, print, or texture are not defects but a mark of authenticity.
• Returns are accepted only if the product is defective, damaged in transit, or if the wrong item was delivered.
• Notify us within 48 hours of delivery with photographs.
• Approved returns must be sent back unused, in original packaging with tags, within 7 days.
• Once received and inspected, we will process a replacement, exchange, or refund.

 Refunds:

• Refunds are processed to the original payment method (UPI, card, wallet, etc.) whenever technically possible.
• Once initiated, it may take 3–7 business days (depending on your bank/payment provider) for the amount to reflect.
• If the original mode is unavailable, we may issue a refund via store credit or alternate method, with your consent.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Non-Returnable Items

• Customized or made-to-order products.
  Sale/discounted items.

Exchanges

1.Failed Transactions / Payment Reversal

• If a transaction fails but money is deducted, the amount will be automatically reversed by the payment system to your original source within 3–5 business days.
• If you do not see the credit, please contact your bank/payment provider with the transaction reference.

2. Chargebacks & Disputes

• In case of disputes raised through your bank or payment provider, we will share proof of dispatch, delivery, and return status with the payment gateway.
• Our shipping and return terms, as stated here, will apply to all orders.

 Our Promise

• Every Upper Rack piece is a blend of heritage and craftsmanship. Small irregularities are not flaws—they’re the story of the artisan’s hand. We hope you treasure these differences as much as we do.