Refund & Return Policy

At Upper Rack, we believe in creating beautiful spaces. If for any reason you don’t love your purchase, don’t worry — we’ve got you covered. We offer a smooth and transparent Refund & Return policy to make your shopping experience worry-free.

Exchange Policy

  • Charges: NIL (Zero).

  • Process Time: 7–8 days from the date of filing the exchange.

  • How it Works:

    1. File an exchange request on the website.

    2. Our courier partner will pick up the product.

    3. Once the product is received back and passes quality check (QC), your exchange order will be initiated.

  • Price Difference Cases:

    • If the new order amount is higher, you can pay the difference through a secure payment link (Razorpay).

    • For variants of the same design (like color/size changes), our team will share a WhatsApp link for payment of any difference.

    • If the new product is of lower value, the balance will be issued as Store Credits.

Return Policy

We provide two refund options for returns:

1. Store Credits (Most Preferred)

  • Charges: NIL (Zero).

  • Process Time: 4–5 days from the date of filing the return.

  • Process:

    1. File a return request on the website.

    2. Wait for the product pickup.

    3. Once received and QC cleared, Store Credits will be issued.

Note:

  • Store credits carry 1-year validity.

  • No deductions are made from the product/order value.

  • Store credits can be used to purchase any product on our website.

2. Bank Refund (Other Modes)

  • Charges: ₹100 per item OR 10% of order value (whichever is higher).

  • Process Time: 14–15 days from the date of filing the return.

  • Why charges apply: Since we bear two-way shipping costs (~₹300), we recover only a partial fee.

  • Process:

    1. File a return request on the website.

    2. Wait for the product pickup.

    3. After QC approval, we initiate a Bank Refund.

    4. Refunds may take 3–4 working days to reflect in your account after initiation.

Important:

  • COD orders are eligible for Store Credits only (no bank refunds).